Shipping area
KDK Supply plans to ship within the 50 United States at launch. International shipping is not currently offered.
Launch shipping
Shipping options, delivery timing and applicable charges for the current focused collection are confirmed in Facebook Messenger before an order is finalized.
Processing and delivery
KDK confirms processing estimates and carrier options directly before payment. Delivery dates are estimates and may be affected by carrier, weather, address or regional conditions.
Damaged or incorrect orders
Message KDK on Facebook within 48 hours of delivery with the order number and clear photos of the package and affected products. KDK will review replacement or refund options.
Returns
Request a return within 14 calendar days of delivery. Products must be unused, unopened, unaltered and in their original sealed packaging. Opened chemical or cosmetic products are not returnable for health and safety reasons unless defective, damaged or sent incorrectly.
Return shipping and refunds
Customers are responsible for return shipping unless KDK sent an incorrect or damaged item. Approved refunds are returned to the original payment method after inspection. Original shipping charges are not refundable unless required by law or the order was incorrect or damaged.